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146 Administrator’s Guide SurfControl Web Filter v5.5
A
PPENDIX
Contact Technical Support
CONTACT TECHNICAL SUPPORT
Websense provides technical information about SurfControl products online 24 hours a day, including:
• latest release information
• searchable Knowledge Base
• show-me tutorials
• product documents
•tips
• in-depth technical papers
Access support on the Web site at:
www.websense.com/SupportPortal/
If you need additional help, please fill out the online support form at:
www.websense.com/SupportPortal/Contact.aspx
Note your case number. If you need to send Support files to help us diagnose your problem, do the
following:
1Select Start > SurfControl Web Filter > Support Tools > Create Web Filter Support Files. This
creates an e-mail message containing a copy of your configuration files that will help Support to
discover the reason for any problems you are having. These include:
• Event Logs (System and Application)
• A list of file Versions
•Registry Keys
• System Information
• Trace Logs
2 Add your case number to the subject line of the email message.
3 Navigate to C:\Program Files\SurfControl\Web Filter\Support. In this directory you will find the
following files:
• Application.evt
• System.evt
• FileVersion.txt
• registry.txt
• systeminfo.txt
4 Zip or rar these files and attach them to the email.
5 Press Send.
- SurfControl Web Filter 1
- TABLE OF CONTENTS 4
- Chapter 1 8
- ABOUT SURFCONTROL WEB FILTER 9
- Chapter 2 10
- BASIC SERVICE SETTINGS 12
- Configure Subnets 13
- Subnet Monitoring 13
- E-mail Notifications 14
- MORE INFORMATION 15
- THE DEFAULT MONITOR SETTINGS 16
- Table 2-1 Monitor Settings 17
- BASIC RULE CONFIGURATION 20
- SCHEDULING TASKS 21
- Chapter 3 22
- Chapter 4 24
- LICENSING WEB FILTER 25
- Chapter 5 26
- WHAT IT DOES 27
- Table 5-3 SRC Reports 28
- PRIVACY EDITION FEATURES 29
- Privacy Edition Features 30
- Chapter 6 32
- THE NAVIGATION PANE 34
- THE CENTRAL PANE 34
- THE INFORMATION PANE 35
- SURFCONTROL WEB FILTER 37
- Add Database 38
- Refresh Server Status 38
- WEB FILTER SERVER 39
- Web Filter Server 40
- MONITORED DATA 41
- Creating a Custom Filter 42
- SUMMARY USER INFORMATION 43
- DETAIL USER INFORMATION 43
- MONITORED DATA TASKS 46
- MONITORED USERS TASKS 48
- Rename User 49
- Get Friendly Name 49
- Get User Name 49
- Change Groups 49
- Delete User(s) 49
- Monitor Settings for Users 50
- MONITORED CONNECTIONS TASKS 51
- DESTINATIONS 52
- MONITORED DESTINATIONS TASKS 54
- Set Category 55
- CATEGORIES 56
- Categories 57
- CATEGORIES TASKS 58
- CONTENT PROTECTION 59
- MAINTENANCE 60
- Maintenance 61
- Chapter 7 62
- Creating Rules 64
- RULE OBJECTS 66
- WHO OBJECTS 67
- User-defined Who Objects 68
- Mobile Who Objects 68
- Who Lists 68
- Hosts and Domains 68
- MAC Address 69
- Subnet Object 70
- Who List Objects 70
- WHERE OBJECTS 71
- CATEGORY OBJECT 74
- SurfControl Categories 75
- Custom Categories 75
- WHERE LISTS 76
- WHAT OBJECTS 77
- DMINISTRATOR 78
- WHAT LISTS 81
- WHEN OBJECTS 82
- Weekends 83
- Worktime 84
- ALLOWANCE OBJECTS 85
- 30 MINUTE TIME OBJECT 86
- NOTIFY OBJECTS 88
- Notify Objects 89
- HTTP DENY PAGE OBJECTS 91
- ALLOWANCE 92
- OTHER HTTP DENY PAGE OBJECTS 93
- CONSTRUCTING HTTP DENY PAGES 93
- VIEWING ANOTHER COLLECTOR 94
- Viewing Another Collector 95
- Chapter 8 96
- DISPLAY COLUMNS 99
- CATEGORY COLOR 100
- COLLECTOR DETAILS 101
- Chapter 9 104
- INTRODUCTION 105
- AVAILABLE SETTINGS 106
- START/STOP SERVICE TAB 107
- ACTIVE DIRECTORY TAB 108
- SUBNETS TAB 109
- Ignore Subnets 110
- ADVANCED TAB 111
- TCP/IP NAME RESOLUTION (DNS) 112
- MONITOR TO DATABASE SETTINGS 112
- CATEGORIZATION TAB 113
- PROTOCOL SIGNATURES TAB 114
- IGNORED PORTS TAB 115
- CREATING NEW PORTS 116
- USERNAME RESOLUTION 116
- ENTERPRISE USER MONITORING 117
- REAL-TIME MONITOR TAB 118
- DATABASE TAB 119
- Database Tab 120
- E-MAIL NOTIFICATIONS TAB 121
- E-mail Notifications Tab 122
- Chapter 10 124
- USING CUSTOM CATEGORIZATION 126
- Using Custom Categorization 127
- VCA SETTINGS TAB 128
- VCA RESULTS TAB 129
- THE VCA SERVICE SETTINGS 131
- Figure 10-5 VCA Settings tab 132
- Chapter 11 134
- ATABASES 135
- MANAGING DATABASES 136
- Managing databases 137
- C:\Archive.dat 137
- UPDATING YOUR DATABASE 141
- Updating Your Database 142
- UPGRADING YOUR DATABASE 143
- IMPORTING/EXPORTING DATABASES 144
- Importing/exporting databases 145
- Chapter 12 146
- Introduction 148
- AVAILABLE EVENTS 149
- DATABASE UPDATE 150
- NETWORK GROUPS UPDATE 151
- Appendix 152
- CONTACT TECHNICAL SUPPORT 153
- Location Contact information 154
- SALES AND FEEDBACK 155
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